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I donated a Backpack Bed — why hasn’t it been shipped to me?

When you donate a Backpack Bed through Backpack Bed for Homeless, you are making a charitable donation, not purchasing a physical product for personal delivery.

Your donated Backpack Bed is distributed directly to a person sleeping without shelter via one of our 1,100+ partner homeless agencies across Australia.

This means:

  • The Backpack Bed is not shipped to you
  • It is provided as emergency relief to someone experiencing street homelessness
  • Your tax-deductible receipt confirms the transaction is a donation, not a retail purchase

If you intended to purchase a Backpack Bed for personal use and made the donation in error, please contact us and we will assist you.

We are sincerely grateful for your support — your donation helps provide life-saving protection to people sleeping rough.