I’m having trouble donating on the website. What information do you need?

To help us investigate and resolve the problem as quickly as possible, please provide the following details:

1. Your Device & Browser

• What browser are you using? (e.g. Chrome, Firefox, Safari, Edge)

• Do you know the browser version number?

• Are you using a computer, phone, or tablet?

2. The Page You Were Using

Which page were you trying to donate from?

• Homepage: https://backpackbed.org/

• Donation page: https://backpackbed.org/au/donate-online

3. What Happened

• Did your donation go to the “cart” (shopping bag icon in the top right corner)?

• Did you receive an error message?

• At what step did the issue occur?

4. Any Additional Details

Screenshots or a brief description of the steps you took can be very helpful.