Troubleshooting
- What should I do if the online payment gateway is not working?
- How do I clean the Backpack Bed, how long does it last, and how does it address safety concerns?
- I donated a Backpack Bed — why hasn’t it been shipped to me?
- Why does condensation form inside the Backpack Bed?
- Why doesn’t the Backpack Bed use poles and pegs like a tent?
- I’m having trouble donating on the website. What information do you need?